Dialog Axiata Group is Sri Lanka’s leading quad-play connectivity provider. Dialog has been at the forefront of innovation and digitization in the mobile industry in Sri Lanka since the late 90’s, The Company delivers advanced mobile telephone and high speed mobile broadband services to a subscriber base of 16.2 Million Sri Lankans. The year 2020 was unprecedented for Sri Lanka and the world alike as the on-set of Covid-19 pandemic impacted all spheres of the country including the economy, day to day living and welfare of the people. Dialog as Sri Lanka’s premier connectivity provider recognised its added responsibility and the pivotal role in these unprecedented times to keep Sri Lanka and its citizens working, learning, informed and entertained at home. The Covid-19 outbreak and the associated developments impacted the business on multiple fronts including distribution, network rollout and working capital management. The challenges were effectively managed through strategic and operational initiatives to ensure uninterrupted business activity through consistent connectivity, customer experience, accelerated digital transformation and maintaining liquidity.